This policy outlines the conditions and procedures applicable to refunds for purchases made on the Venty website, operated by TRIAX COMMERCE LLC.

1. Refund Conditions

A refund may be granted in the following cases:

• exercise of the legal right of withdrawal within 14 days,
• return accepted in accordance with our policies,
• cancellation approved by our customer service team,
• proven defect or product non-conformity under applicable legal guarantees.

All refund requests must be submitted by email to the address provided below.

2. Refund Procedure

To request a refund, the customer must contact our customer service at:

📧 ventyfrance@outlook.com

The request must include:
• full name,
• email address used for the order,
• order number,
• reason for the request.

A confirmation will be sent once the request has been received and reviewed.

3. Refund Method

If the refund is approved, it will be issued:

• using the same payment method used for the original order,
• within the legal timeframes, and no later than 14 days after the request has been validated.

The refund may be delayed until:
• the returned product has been received, or
• proof of shipment has been provided whichever occurs first.

4. Refund Amount

The refunded amount includes:

• the product price,
• applicable taxes,
• standard shipping costs when required by law.

Return shipping costs remain the customer’s responsibility unless otherwise stated or legally required.

5. Banking Delays

Once the refund has been processed on our end, the time for the amount to appear on the customer’s account depends on the payment method, bank processing times, or card issuer delays. This may take several business days.

6. Non-Refundable Products

Products excluded from the right of withdrawal by law cannot be refunded, including:

• personalized products or items made to the customer’s specifications,
• opened or used products for hygiene or health protection reasons, when applicable.

7. Contact

For any questions related to refunds, the customer service team is available at:
📧 ventyfrance@outlook.com