Shipping Policy
This policy outlines the terms for processing, shipping, and delivering orders placed on the Venty website, operated by TRIAX COMMERCE LLC.
1. Delivery Area
Deliveries are carried out exclusively within France.
2. Order Processing
After the order has been validated and payment confirmed, it is processed within a maximum of 2 business days.
Processing includes:
• order verification,
• logistical preparation,
• handover to the carrier.
3. Delivery Times
Estimated delivery times range from 7 to 20 business days, starting from the shipment date.
These timeframes may vary depending on:
• the delivery location,
• the product’s origin,
• logistical constraints,
• peak activity periods.
Delivery times are provided for informational purposes only and do not constitute a binding guarantee.
4. Carriers
Orders are shipped via national or international partner carriers selected for their reliability.
The choice of carrier depends on the product’s origin and the final delivery address.
5. Shipping Fees
Shipping may be free or paid, depending on the conditions shown at checkout.
Any applicable shipping fees are clearly displayed before the final confirmation of the purchase.
6. Order Tracking
Once the order has been shipped, the customer receives an email containing tracking information, when available.
Tracking allows customers to follow the progress of their delivery.
7. Delivery Delays
TRIAX COMMERCE LLC cannot be held responsible for delays caused by:
• circumstances beyond its control,
• disruptions in transportation networks,
• customs inspections, when applicable,
• peak demand periods.
In the event of a significant delay, customers are encouraged to contact customer service.
8. Delivery Address
The customer is responsible for ensuring that the delivery information provided at checkout is accurate.
If the address is incorrect, incomplete, or invalid, additional delays or re-shipping fees may apply.
9. Undelivered or Returned Parcels
If a parcel is returned due to non-delivery attributable to the customer (incorrect address, repeated absences, refusal of delivery), additional fees may be charged for reshipping.
10. Contact
For any questions regarding delivery, customer service can be contacted at: